Support

Need help?


You've got questions, we've got answers. Below you can find the information to support your mailing and shipping needs.
Decorative Image of male computer user
Live Support

For general information,
call us at (800) 522-9085.

Mon-Fri: 7:00 A.M. to 7:00 P.M. (CT)
Sat/Sun/Holidays: Closed


Additional Support Contact Information


Decorative image of a postal team
BCG Service Information

Browse through our shipping
and mailing services articles
which will assist you with your
questions.


Electronic Verification System (eVS)

Every Door Direct Mail (EDDM)

Incentives & Promotions

Parcel Return Service (PRS)

PostalOne!

Did you become the BSA incorrectly? To remove your BSA role, please send your request to the Help Desk via email at postalone@usps.gov.

The following information should be included in the request:
  • CRID and service(s) you would like to be removed as BSA
  • Contact info
  • Username


Has your BSA left the company? If the BSA for your business location is no longer with the company, and should be transitioned to another user, please send your request to the Help Desk via email at postalone@usps.gov.

The following information should be included in the request:
  • CRID and service(s) for which the BSA should be removed
  • Username of the new BSA