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Support

Need help? You've got questions, we've got answers. Below you can find the information to support your mailing and shipping needs

  • BCG Navigation Guide
  • Need to manage BSA assignments?
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Online Support

Send us an email at:

postalone@usps.gov


  • Get Started with Full-Service
  • Learn more about the BCG
  • Postal Explorer
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  • Vendor list for Full Service Software
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Live Support

For general information,
call us at (800) 522-9085.

Mon-Fri: 7:00 A.M. to 7:00 P.M. (CT)
Sat/Sun/Holidays: Closed

  • Additional Support Contact Information
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BCG Service Information

Browse through our shipping and mailing services articles which will assist you with your questions.

  • Electronic Verification System (eVS)
  • Enterprise Payment System
  • Every Door Direct Mail (EDDM)
  • IV® - Mail Tracking & Reporting
  • Incentives & Promotions
  • Streamlined Publication
Did you become the BSA incorrectly? To remove your BSA role, please send your request to the Help Desk via email at postalone@usps.gov.

The following information should be included in the request:
  • CRID and service(s) you would like to be removed as BSA
  • Contact info
  • Username


Has your BSA left the company? If the BSA for your business location is no longer with the company, and should be transitioned to another user, please send your request to the Help Desk via email at postalone@usps.gov.

The following information should be included in the request:
  • CRID and service(s) for which the BSA should be removed
  • Username of the new BSA
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